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Returns

You can return goods to us without indicating any reasons within 14 days starting from the day of delivery.
To return the goods you must:
  • fill in the Exchange and Returns Form;
  • make sure that the goods are unused and that all the goods tags remain attached;
  • prepare a parcel containing:
    • the goods to return,
    • the Exchange and Returns Form (download),
    • a copy of payment document proving your payment for the goods and their delivery,
    • a copy of your passport or identity card (according to the RF Central Bank rules).
  • send the parcel to Russian Federation, 614000, Perm, Osinskaya Str., building 8.

We shall refund the cost of the goods within 14 working days to your banking account indicated in the returns application form.
The cost of delivery will not be refunded.

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